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Frequently asked questions
What people ask before their first appointment.
Do I need a referral from a doctor?
No. You can schedule directly by calling us or submitting the intake form.
How much does therapy cost?
Most clients use insurance and pay only their copay, coinsurance or deductible amount; call us with your member ID and we'll verify your benefits before your first visit. If you're paying without insurance, see our insurance and self-pay rates pages.
Do you offer telehealth?
Yes. We offer HIPAA-compliant video sessions, and some of our therapists see clients exclusively online. Many clients mix in-person and virtual visits depending on their week.
What happens after I schedule?
You'll receive a link to complete your intake paperwork and consent forms online. Please finish those, and upload a photo of your ID and insurance card, at least 24 hours before your first appointment.
What if I don't connect with my therapist?
Tell us. Because we're a group practice, switching to another clinician is simple; call the office and a Patient Account Representative will handle it.
How early should I arrive?
About 10 minutes before your appointment. Check in at the kiosk when you arrive, and your therapist will come greet you.
How long is each session?
Typical sessions last 53–60 minutes, but may vary depending on the issue and treatment.
Do you see children?
Yes! We have therapists who see all ages.
Do you offer Christian counseling?
Yes! We have therapists who can offer faith-based counseling.
What if I’m running late to my appointment?
Please call (843) 894-0000 and let the office know. Depending on how late, you may be rescheduled or only get to have a 30-45 minute session.
Can you offer counseling for Hospice care?
We cannot offer in-person visits at Hospice facilities, but we can provide telehealth counseling!
Do you work with employers?
Yes, we offer business partnerships to provide mental health services to employees.
How can I verify you accept my insurance?
Call (843) 894-0000 and talk to our team!
Do you prescribe medication?
No. We are a counseling practice and do not prescribe. We coordinate with your psychiatrist or other prescriber, and if you don't have one we'll help you find one.
Ready when you are.
Call us or submit a short intake form. A Patient Account Representative will match you with a therapist, and most new clients have their first appointment within a few business days.